Working at "Top of License" - How to Reallocate Work Among a Team?

Webinar Date: 
Wednesday, January 28, 2015 - 8:00am to 9:00am

Innovation in primary care leans heavily upon strong teams who need to adapt to new roles. However, it can be difficult to navigate what it means for staff to work at the top of their license, or in their most effective capacity. The challenge for leadership is to prepare staff for new responsibilities while also recognizing the strength of current work. When new initiatives role out in clinics before staff are ready to adapt, the risk for resistance and change fatigue amplifies. This webinar offers strategies for leaders to proactively think about how to manage team roles in an effective way.

Participants of this webinar will:

  1. Define boundaries around “top of license” work allocation
  2. Explore the challenges associated with reallocating and changing work among the team
  3. Discuss leadership strategies for anticipating and responding to changes
  4. Review concrete tools and activities that can be used to address this challenge


Presented By:

Elicia Miller, RN, BSN, PHN
Primary Care Innovation Specalist

Elicia Miller brings a solid combination of clinical and operational expertise to medical home programs. As a prior Nurse Manager for Primary Care at Benton County, Elicia solidified her deep knowledge of clinic operations in a medical home environment. At CareOregon, Elicia provides technical assistance and process improvement support to primary care clinics in the Columbia Pacific and Yamhill County Coordinated Care Organizations (CCOs).  


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    PDF icon Top of License_FINAL.pdf2.71 MB