Practice Coaching for Primary Care Transformation (PCPCT) Training

PCPCT is a multi-faceted training program designed for leaders at all levels who have a formal or informal coaching role in primary care transformation efforts. This skills-based training centers on the science of change in primary care practice transformation and equips participants with practical tools and coaching techniques necessary to engage and support teams as they evolve into high-performing Patient-Centered Medical Homes. 

This workshop includes four full days of interactive training, a pre-training assessment, curriculum materials, real case study examples, and optional post-training mentoring support. This robust training approach educates participants on the fundamental content of practice coaching while also providing them with the resources needed to empower clinic teams in utilizing quality improvement methods for sustainable change.

"PCPCT showed me how to look at problems clinics face in a different light and gave me practical solutions to use. I loved how [the trainer] was always so meta about teaching us by saying 'oh did you see how I taught you that? That's what you can do with clinics.' It was a perfect rich, multi-layered training."
- Joan Nelson, Practice Coach


Please email us to request a link to our registration form. Please include a short message about why you are interested in this training and how many people your organization hopes to send.

Overview of Agenda



Kick-Off Webinar

  • An Introduction to the course
  • Pre-Work: reading list; coaching skills assessment

In-Person Training

Day 1

  • Introductions and team-building
  • Foundations of Practice Coaching
  • Leadership – Development and engagement for transformation
  • Patient/Provider Relationships – Skills for engaging patients in care (and the parallels to practice coaching)

Day 2

  • Leveraging Data to Drive Improvement
  • Organizing and Delivering Care – Empanelment is the key
  • Designing and Managing Care Teams
  • Patient/Clinic Relationships – Approaches to involving patients in improvement work

Day 3

  • Population Management – Strategies to care for the whole clinic population
  • Supporting Comprehensive & Coordinated Care
  • Continuity – What it means to patients and clinics
  • Access – Strategies to address this perennial issue

Day 4

  • Designing Primary Care to meet the quadruple aim
  • Making a value proposition to organizational leadership
  • Capstone (all 4 days): Simulations to practice new skills and content
  • Closeout

Optional Follow-up Support

  • Case studies from participants
  • Additional content adapted to group needs

Any scheduled trainings will be posted on our events calendar

Note about the May 2020 training: Due to current and forecasted public concern regarding the effect and spread of the COVID-19, we are postponing the May “Practice Coaching for Primary Care Transformation” training to a date in late summer or early fall of this year. The health and wellbeing of all participants is of utmost importance to us, and we recognize that many potential participants have critical roles on the ground right now in support of their organization’s response to the virus. We will provide updated information regarding the new training date soon.

For any questions or concerns, please reach out to the PCPCT team at  


  • Individual Registration: $4,500.00
  • Tiered group discount rates are available for the following categories:
    • 3-5 participants: 20% discount
    • 5 or more participants: 30% discount
  • A limited number of needs-based partial scholarships are available for people at small, not-for profit health care organizations or public sector agencies with limited funding available for training. Contact us for more information.

To ensure a comprehensive learning experience, the number of participants per training is capped at 30 and available on a first-come, first-served basis.

Inquire to learn more by emailing