Practice Coaching for Primary Care Transformation Training - Aug 2018

Event Date and Time: 
August 21, 2018 - 8:00am to August 24, 2018 - 5:00pm

Practice Coaching for Primary Care Transformation (PCPCT) Training is a multi-faceted training program designed for leaders at all levels who have a formal or informal coaching role in primary care transformation efforts. The course is an orientation to, and comprehensive review of, the science of change in primary care practice and equips participants with practical tools and coaching skills necessary to engage and support teams as they evolve into high performing Patient-Centered Medical Homes. Focused on the 10 Building Blocks of High Performing Primary Care (Bodenheimer & Ghorob 2013), the course explores national best practices implemented in high-performing clinics in areas such as team-based care, prompt access to care and population-based care.

This workshop is designed for practice coaches who work with primary care practices to assist with transformation efforts towards high performing Patient Centered Medical Homes.

In addition to four full days of classroom training, the program also includes a pre-training assessment, curriculum materials that coaches can use with practices, three months of optional post-training mentoring support and a site visit to at least one local high performing primary care practice.  This robust training approach educates participants on the fundamental content of practice coaching while also providing them with the resources needed to empower clinic teams in utilizing quality improvement methods for sustainable change. It is effective for all coaches, regardless of their experience.  Since 2013 the University of California San Francisco (UCSF) Center for Excellence in Primary Care and the Patient & Population Centered Primary Care program of CareOregon have been teaching this course material in an effort to bring clarity to the world of transformation work. 


When: Tuesday, August 21 - Friday, August 24, 2018 

Where: Seattle, WA

Who: This workshop is designed for practice coaches who work with primary care practices to assist with transformation efforts towards high performing Patient Centered Medical Homes.

Due to the intensive structure of the training, space is limited to 25 registrants. Because space is limited, we ask that everyone first fill-out an Interest Form. Once your interest form has been recieved, staff will contact you with additional information and instructions on how to register. 

Fees: Individual Registration is $4,500. Group rates are available; contact us for more information.

The registration fee includes four days of classroom training, a certificate of completion, a curricula binder, daily handout materials, a clinic site visit including transportation, optional follow up support and breakfast, lunch & water/coffee/tea during each day of the training. Lodging is not included in the registration fee.

Payment will only be accepted in the form of a check, and is due within 30 days of submitting the registration form. Space in this training program is very limited, and sessions fill up quickly. Participants who register after a training is full will be added to a waitlist, and will be notified and have first priority when future sessions are scheduled. Completing the interest form does not hold your spot. Once you submit the interest form, we will contact you and provide the link to the registration and skills assessment survey. Completing the registration and skills assessment survey holds your spot for 30 days, or until payment is received. After 30 days of sent email invoice, if payment is not received, your spot will be released to other participants unless prior arrangements have been made.

In order to cancel or reschedule, email

Click here to review our refund policy.

About the Workshop Facilitators

Tom Bodenheimer, MD, MPH,

Founding Director

Center for Excellence in Primary Care (CEPC), University of California SanFrancisco (UCSF)

Tom Bodenheimer, MD, MPH, is a general internist who received his medical degree at Harvard and completed his residency at UCSF. He spent 32 years in full-time primary care practice in San Francisco's Mission District – 10 years in community health centers and 22 years in private practice. He is currently Professor Emeritus of Family and Community Medicine at University of California, San Francisco and Founding Director of the Center for Excellence in Primary Care. Dr. Bodenheimer developed CEPC’s health coaching model that has been shown effective at improving cardiovascular health, medication adherence, and patient experience. He led development of the 10 Building Blocks model, a roadmap to high performing primary care based on site visits to 23 highly regarded practices across the United States. He is currently focused on improving the quality of primary care residency practices. He is co-author of Understanding Health Policy, 7th Edition, 2016, and Improving Primary Care, 2006 (both McGraw-Hill). He has written numerous health policy articles in the New England Journal of Medicine, JAMA, Annals of Family Medicine, and Health Affairs.


Nicole Van Borkulo, MEd

Senior Implementation & Evaluation Associate,

Kaiser Permanente Washington Health Research Institute

Nicole Van Borkulo, MEd, has a background in education, coaching and quality improvement methodology that well supports her passion for working with clinical teams and health care professionals on how to implement and sustain changes that will improve patient outcomes, increase patient, provider and staff satisfaction, and positively impact bottom-line results. With more than 18 years of experience, she has worked on both large and small-scale change initiatives with stakeholders across the country. A particular area of interest for Ms. Van Borkulo is the transformational journey of a clinic’s implementation to a patient-centered medical home. As part of the Safety Net Medical Home Initiative (SNMHI), which included the coaching and development of materials related to the implementation of patient-centered medical home (PCMH) in primary care practices, she oversaw and provided technical assistance to the coaches in five regions across the US. Additionally, she provided direct coaching to practices in both the PCMH Collaborative for the Association of Utah Community Health and the Academic Innovations Collaborative at Harvard Medical School. Her current work for the MacColl Center includes directing the coach learning community for the Health Hearts Northwest initiative and providing coaching support to clinical teams in the Team-based Safe Opioids Prescribing initiative.


Marcelle Thurston, MS, RD, CDE

Clinical Innovation Manager

CareOregon, Network and Clinical Support

Marcelle is trained as a Registered Dietitian and a Certified Diabetes Educator starting her career in trauma centers on the East coast and working in outpatient centers. After almost a decade in direct patient care, Marcelle spent over six years in public health serving at the state level in Washington and Colorado. Her involvement in public health focused on nutrition related policy initiatives as the coordinator of the Obesity Prevention Program and quality improvement and practice transformation as manager of the Diabetes Prevention Program. Additionally, Marcelle worked with Kaiser Permanente Colorado, serving as the Consulting Project Manager for Clinical Integration for employer population health.  Currently, Marcelle applies experience from each of her previous roles into her work at CareOregon. She started as one of the Primary Care Innovation Specialists, coaching primary care clinics and is now the Clinical Innovation Manager where she oversees a team of primary care and behavioral health innovations specialists.

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