2.D) Quality Improvement

The CAHPS Improvement Guide PDF Link

Tools & Guides - October 15, 2013
Consumer Assessment of Healthcare Providers and Systems (CAHPS) -
Aimed at executives, managers, physicians and other staff responsible for measuring performance and improving the quality of health care services, this guide offers practical strategies that organizations can use to improve patient experience of care in the three CG-CAHPS domains: Access, Interpersonal Care and Administrative Services.

Transformation in Practice: Clinical Quality Improvement

Webinar  - 
Wednesday, September 20, 2017 -
7:30am to 8:30am

*This webinar is hosted by the Oregon Health Authority (OHA) Transformation Center*

Join PCPCH program staff and a clinic partner for this in-depth technical assistance webinar on implementing a clinic-wide quality improvement strategy to meet Patient-Centered Primary Care Home measure 2.D.3. PCPCH program staff will share best practices they have learned from visiting clinics across the state. Clinical staff from Oregon Medical Group Gardenway Medical Clinic in Eugene will share their Quality Improvement tool Daily Management System.

Ambitions Vs. Strategy: Setting Goals for Your Next QI Project

Webinar  - 
Wednesday, May 17, 2017 -
11:30am to 12:15pm

What does a successful quality improvement project look like? Hint: starting with goal setting is key. Join us for this brief webinar to learn about the first steps in developing an effective quality improvement project and practice setting goals in real time.

PCPCH Tip Sheets: Quality Improvement PDF Link

Tools & Guides - December 15, 2016
Portland State University College of Urban & Public Affairs: Hatfield School of Government, Department of Public Administration -

Primary care homes work continuously to measure and improve the quality of care they provide to their patient population. PCPCH tip sheets were developed from the reported experiences of recognized PCPCH’s, by a PSU research team under contract with the Oregon Health Authority, 2016. These recommendations are not part of the official OHA Technical Specifications and Reporting Guide and are not a guarantee of program recognition.