Practice Coaching for Primary Care Transformation (PCPCT) Training

Event Date and Time: 
February 6, 2018 - 8:00am to February 9, 2018 - 5:00pm
Portland, OR

Practice Coaching for Primary Care Transformation (PCPCT) Training is a multi-faceted training program designed for leaders at all levels who have a formal or informal coaching role in primary care transformation efforts. The course is an orientation to, and comprehensive review of, the science of change in primary care practice and equips participants with practical tools and coaching skills necessary to engage and support teams as they evolve into high performing Patient-Centered Medical Homes. Focused on the 10 Building Blocks of High Performing Primary Care (Bodenheimer & Ghorob 2013), the course explores national best practices implemented in high-performing clinics in areas such as team-based care, prompt access to care and population-based care.

This workshop is designed for practice coaches who work with primary care practices to assist with transformation efforts towards high performing Patient Centered Medical Homes.

In addition to four full days of classroom training, the program also includes a pre-training assessment, curriculum materials that coaches can use with practices, three months of optional post-training mentoring support and a site visit to at least one local high performing primary care practice.  This robust training approach educates participants on the fundamental content of practice coaching while also providing them with the resources needed to empower clinic teams in utilizing quality improvement methods for sustainable change. It is effective for all coaches, regardless of their experience.  Since 2013 the University of California San Francisco (UCSF) Center for Excellence in Primary Care and the Patient & Population Centered Primary Care program of CareOregon have been teaching this course material in an effort to bring clarity to the world of transformation work.

When: Tuesday, February 06 - Friday, February 09, 2018 

Where: Portland, OR

Who: This workshop is designed for practice coaches who work with primary care practices to assist with transformation efforts towards high performing Patient Centered Medical Homes.


The next training will be hosted by the Center for Excellence in Primary Care at UCSF in the fall. If you are interested in sending staff to this or a future training, please submit your interest here >>>


Individual Registration: $4,500

Group rates are available; contact us for more information.

The registration fee includes four days of classroom training, a certificate of completion, a curricula binder, daily handout materials, a clinic site visit including transportation, optional follow up support and breakfast, lunch & water/coffee/tea during each day of the training. Lodging is not included in the registration fee.

Payment will only be accepted in the form of a check, and is due within 30 days of submitting the registration form. Space in this training program is very limited, and sessions fill up quickly. Participants who register after a training is full will be added to a waitlist, and will be notified and have first priority when future sessions are scheduled. Completing the registration request form holds your spot for 30 days, or until payment is received. After 30 days, if payment is not received, your spot will be released to other participants unless prior arrangements have been made.

In order to cancel or reschedule, email

Click here to review our refund policy.

About the Workshop Facilitators

Marcelle Thurston, MS, RD, CDE

Clinical Innovation Manager

CareOregon, Network and Clinical Support

Marcelle is trained as a Registered Dietitian and a Certified Diabetes Educator starting her career in trauma centers on the East coast and working in outpatient centers. After almost a decade in direct patient care, Marcelle spent over six years in public health serving at the state level in Washington and Colorado. Her involvement in public health focused on nutrition related policy initiatives as the coordinator of the Obesity Prevention Program and quality improvement and practice transformation as manager of the Diabetes Prevention Program. Additionally, Marcelle worked with Kaiser Permanente Colorado, serving as the Consulting Project Manager for Clinical Integration for employer population health.  Currently, Marcelle applies experience from each of her previous roles into her work at CareOregon. She started as one of the Primary Care Innovation Specialists, coaching primary care clinics and is now the Clinical Innovation Manager where she oversees a team of primary care and behavioral health innovations specialists.

Victoria Chen

Practice Improvement Specialist

UCSF Center for Excellence in Primary Care

Victoria is a Practice Improvement Specialist at the Center for Excellence in Primary Care (CEPC) in the University of California, San Francisco (UCSF), where she manages the clinical arm of an Health Resources and Services Administration-funded primary care transformation project, facilitating the practice transformation efforts at four UCSF-based primary care teaching clinics. In addition to her practice coaching responsibilities, she serves as a master trainer for CEPC’s health coaching curriculum, delivering trainings and workshops to practices nationwide.

Melissa Cantwell

Primary Care Innovation Specialist


Melissa Cantwell is a Primary Care Innovation Specialist for CareOregon working in the Jackson Care Connect region. Melissa has worked in a variety of roles and areas of healthcare in the last 15 years including billing in urgent care, registration in the ED, and managing primary care. Prior to joining CareOregon Melissa was the Practice Manager at Asante Physician Partners Family Medicine in Talent, Oregon. Melissa has led two clinics to achievement of Tier 3 PCPCH recognition. Melissa received her Master’s Degree in Health Administration from University of Phoenix, Phoenix, Arizona and completed her Bachelor of Criminology at Southern Oregon University, Ashland, Oregon. Melissa is currently pursuing her Doctorate of Education in Organizational Leadership with an Emphasis on Healthcare Administration at Grand Canyon University, Phoenix, Arizona.

Fun Fact: Outside of work Melissa is known as “Hermine E. Grinder” – her derby alter ego.

Beth Sommers

Primary Care Innovation Specialist


Beth Sommers is a Primary Care Innovation Specialist for CareOregon, supporting the Portland-metro region. Beth has worked in the healthcare field for 11 years. Over the last 6 years she has worked as a practice facilitator, providing technical assistance and coaching to primary care clinics and health systems across the state, supporting transformation, innovation, and dissemination of best practices. Prior to joining CareOregon, Beth was a practice facilitator for the Oregon Rural Practice-based Research Network. In that role she collaborated with a variety of local and national stakeholders in research, healthcare reform, transformation and primary care on development and implementation of projects in the areas of quality improvement, clinical research, and community engagement. Beth received her Master’s Degree in Public Health - Management and Policy from Portland State University and her Bachelor’s Degree in Physical Anthropology from Oregon State University.

Marianna Kong, MD

Physician Practice Transformation Specialist

UCSF, Center for Excellence in Primary Care

Marianna Kong, MD serves as the Physician Practice Transformation Specialist at the Center for Excellence in Primary Care at the University of California, San Francisco (UCSF), and is a faculty member in the Department of Family & Community Medicine. She is also a primary care provider in the San Francisco Department of Public Health at the Silver Avenue Family Health Center. She completed her residency in family and community medicine at UCSF, and obtained her medical degree at Harvard Medical School. Her interests include primary care transformation and innovation in underserved communities, immigrant/refugee health, and social determinants of health.

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