Introducing the Oregon Health Authority PCPCH Program Site Visit Staff

September 22, 2014   |  Tags: Blog   |  Tags: OHA PCPCH

In 2012, the Patient-Centered Primary Care Home (PCPCH) Program staff began conducting site visits to recognized clinics. We have visited more than 50 clinics across Oregon to date. As the PCPCH program itself evolves, so has our site visit process; each site visit team now includes a Site Visitor, a Practice Enhancement Specialist, and a Clinical Transformation Consultant.

The purpose of the site visit is to verify that the clinic practice and patient experience in the practice accurately reflects the Standards and Measures the clinic attested to on their PCPCH application. During and after a site visit, PCPCH staff helps clinic staff identify needs, barriers, and areas of improvement, as well as connecting them with resources to assist in their primary care transformation journey.

Four new staff members have recently joined the PCPCH Program Site Visit Team, and each brings a unique combination of skills and experience to assist practices in providing high quality, patient-centered care. 



Chris Carrera, MPA
Practice Enhancement Specialist

Chris has worked in health care since 1998 serving in a variety of roles such as delivering direct patient care as an LPN and EMT in family medicine, urgent care, emergency medicine, outpatient surgery, and medical-surgical-oncology units; EPIC Analyst for oncology and ambulatory clinics; quality improvement coordination; and clinic manager positions.  He holds a Bachelor of Science in Health Care Management, and a Master of Public Administration.  Chris developed his passion for high-quality, patient-centered health care while providing quality improvement and project support for a medical home pilot program with a local medical group in the State of Oregon. 


Jillian Boyd, MPH, CCRP
Practice Enhancement Specialist

Jill joined the Oregon Health Authority in August 2014 and has previously worked with the Oregon Health and Science University at the Oregon Rural Practice-based Research Network (ORPRN). Jill received her Master of Public Health from the University Of Pittsburgh Graduate School Of Public Health and has experience in clinical and community-based research through the University of Pittsburgh Medical Center and the Mayo Clinic. Most recently, Jill’s area of interest has been around research integrating medical home transformation into primary care, specifically around quality improvement, practice workflow, patient engagement and care coordination. 


Heather Wilson
Site Visitor

Heather has over 15 years of experience in quality improvement and administration in hospitals, specialty and primary care medical groups, and community based skilled nursing and memory care.  She has served on multiple community transformation committees, and was a board member on the Oregon Association for Healthcare Quality. Heather is passionate about improving the experience of patients, caregivers, and providers within the healthcare system.


Megan Bowen
Site Visitor

Raised in SW Washington, Meg recently returned back to the Northwest after working in Boston with the Informed Medical Decisions Foundation implementing evidence-based practice tools in primary and specialty care practices across the country.  Meg has clinical experience in emergency medicine, primary and specialty care - first as a medical assistant, then as a nationally registered paramedic and instructor - along with experience in clinical data management and implementation of evidence-based best practices. Meg is also a certified decision support health coach and is very happy to be working with innovative practices in Oregon and around the Northwest. 


Please welcome Chris, Jill, Megan and Heather!


Questions? You can email the PCPCH program staff at, or call them at 503-373-7768.